Returns & refunds policy
Tolland & Rowe is a trading name of Marisole Holdings Pty Ltd (Australia). We sell to customers in the United States only.
Last updated: 24 September 2026
The short version
You have 30 days from delivery to return an unworn item. Return postage is at your cost, and a $15 USD restocking fee per item is deducted from your refund. If we sent you the wrong item or it arrived faulty, we cover everything and no fee applies.
Returns are posted to our fulfilment partner in China. Please read “Where returns go” below before you buy, so the cost is not a surprise.
Your return window
- You have 30 calendar days from the date your order is delivered to request a return.
- Requests made after 30 days cannot be accepted.
- A return must be received by our fulfilment partner within 21 days of us approving it.
Condition of returned items
Items must be:
- unworn and unwashed, with no marks, odours, pet hair or signs of wear;
- with all original tags still attached;
- in their original packaging where practical.
Items that arrive outside this condition may be refused or refunded in part. We will photograph and email you before making any such decision.
How to start a return
- Email support@tollandandrowe.com within 30 days of delivery, with your order number and the item(s) you want to return.
- We will reply within 1 business day with a return authorisation and the return address.
- Post the item back within 21 days of that approval, using a tracked service.
- Email us the tracking number.
Do not post anything back before you have a return authorisation. Parcels sent without one cannot be matched to your order and may not be refundable.
Where returns go
Returns are sent to our fulfilment partner:
Consignee: Jianjun Zhang
Tel: 18793963045
Gate 2, 1st Floor, Building 1, Jietuo Science Park,
No.14 Xiasha Street, Qiantang District,
Hangzhou, Zhejiang, China
This is an international return from the United States. Postage typically costs significantly more than a domestic return, and transit usually takes 2 to 6 weeks. We recommend you weigh that cost against the value of the item before returning it. We are happy to tell you the likely refund amount before you post anything.
What you get back
For a change-of-mind return we refund the price you paid for the item, less:
- the $15 USD restocking fee per item; and
- your own return postage, which you pay directly to your carrier and which we do not reimburse.
Shipping is free on all orders, so there is no outbound shipping charge to refund.
We do not currently offer exchanges. If you need a different size or colour, return the original for a refund and place a new order.
When you get it
We refund within 5 business days of the returned item arriving and passing inspection, to your original payment method. Your bank or card issuer may take a further 3 to 10 business days to post it to your account.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged in transit, or is not what you ordered:
- contact us within 14 days of delivery with your order number and photographs;
- we pay return postage, or waive the return entirely if returning it is not sensible;
- no restocking fee applies;
- you receive a full refund including any shipping you paid, or a replacement if you prefer.
This applies regardless of anything else in this policy, and nothing here limits rights you have under United States federal or state consumer law.
Returns lost in transit
Use a tracked service. If a return is lost and you cannot provide tracking showing it was delivered to the address above, we cannot refund it. If tracking shows delivery, we will refund even if the parcel has not yet been checked in.
Cancelling an order
Email us as soon as possible. Orders are sent to our supplier for dispatch quickly, and once an order has been dispatched it cannot be cancelled — it becomes a return under this policy.
Gift cards
Gift cards are not returnable or refundable.
Contact
support@tollandandrowe.com — we reply within 1 business day, Monday to Friday.
Marisole Holdings Pty Ltd, 8 Elgin Street, Carlton VIC 3053, Australia.