Shipping policy
Tolland & Rowe is a trading name of Marisole Holdings Pty Ltd (Australia). We sell to customers in the United States only.
Last updated: 24 September 2026
Where we ship
We ship to all 50 US states, the District of Columbia, and US territories served by our carriers. We do not currently ship anywhere else, and we cannot ship to freight forwarders.
What it costs
Shipping is free on every order. There is no minimum spend and no surcharge at checkout.
How long it takes
- Processing: 1 to 3 business days from when you order.
- Delivery: 7 to 15 business days after dispatch.
Orders are dispatched directly by our fulfilment partner rather than from a warehouse we hold ourselves. That is what sets the delivery window above, and we would rather tell you that up front than quote a faster time we cannot keep.
Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing the next business day.
If we cannot ship on time
If we cannot dispatch your order within the time stated above, we will email you, give you a revised date, and offer you the choice of waiting or cancelling for a full refund. You do not have to chase us for this.
Tracking
You will receive a tracking number by email as soon as your order is dispatched. Tracking can take 3 to 5 days to begin updating after dispatch — this is normal and does not mean the parcel is lost.
Customs, duties and import charges
Your order is shipped internationally into the United States. Depending on the value of the order and the rules in force at the time, US customs duties, tariffs or import processing fees may apply.
Where duties are charged at the point of import, they are payable by the recipient unless our checkout has collected them from you in advance. If you are asked for an unexpected charge, contact us before paying it and we will look into it with the carrier.
Delivery addresses
Please check your address carefully at checkout. We cannot change an address once an order has been dispatched. Orders returned to us as undeliverable because of an incorrect address can be refunded less the restocking fee set out in our returns policy.
Delays outside our control
Customs inspections, carrier backlogs, severe weather and public holidays can extend delivery beyond the window above. We will help you chase any parcel that is running late, but we cannot guarantee dates affected by these.
Lost or stolen parcels
- Marked delivered but missing: check with neighbours and your building first, then contact us within 7 days. We will open an investigation with the carrier.
- Lost in transit: if tracking has not updated for 15 business days, contact us and we will replace or refund the order.
Contact
support@tollandandrowe.com — we reply within 1 business day, Monday to Friday.
Marisole Holdings Pty Ltd, 8 Elgin Street, Carlton VIC 3053, Australia.